Phillips Staffing
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http://www.phillipsstaffing.com
http://www.phillipsstaffing.com
USD
15.00
HOUR
true
Customer Service Representative
Posted: 02/08/26
2026-01-23
2026-03-09
Job Title: Administrative
Job ID: 53967641
Pay Rate: $15.00 / hour
Job Description
We are looking for a motivated and customer-oriented Customer Service Representative to join our team in Lavonia, Georgia. In this role, you will be expected to deliver high-quality support and ensure inquiries are resolved promptly and effectively. The ideal candidate is an excellent communicator with a positive attitude and the ability to multitask in a fast-paced environment. This role offers an excellent opportunity to apply and grow your skills in customer support, data entry, and client relations while helping create an outstanding customer experience.Responsibilities:
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- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Call Center Experience Required - 2 years
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
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