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Customer Service Representative

Lavonia, GA 30553

Posted: 05/22/25 Job Title: Administrative Job ID: 45868802 Pay Rate: $15.00 / hour

Job Description

A growing manufacturer of utility and cargo trailers located in Lavonia, GA is seeking an experienced and detail-oriented Customer Service Representative to join their team. The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. 

Responsibilities:
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements:
  • High school diploma or equivalent
  • Minimum of 2 years of prior customer service experience.
  • Ability to type at least 45 words per minute.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Strong data entry skills, as all calls must be logged into the CRM system.
  • Excellent organizational skills and keen attention to detail.
  • Team-oriented with a professional and friendly demeanor.
  • Comfortable handling approximately 200-250 calls and emails daily.
  • Mechanical or trailer knowledge is a plus.
  • Familiarity with Data Pro, Bazaarvoice, and Sugar CRM is a plus.
Shift Schedule: 1st Shift, 8:00 am – 5:00 pm Pay Rate: $15/Hour 
 #IND3

ALL applicants must meet Phillips Staffing's standard hiring requirements.
Phillips Staffing is an Equal Opportunity Employer.

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About Lavonia, GA

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant town of Lavonia, Georgia, where professional growth meets Southern charm. Nestled in the heart of Franklin County, Lavonia offers a unique blend of small-town hospitality and big-city opportunities. With easy access to Lake Hartwell, Georgia's largest reservoir, and the picturesque Tugaloo State Park, outdoor enthusiasts will find plenty of adventures to embark on. Indulge in the local cuisine featuring delicious Southern comfort food or spend a day exploring the Lavonia Historic District. From catching a show at the historic Lavonia Cultural Center to supporting the local minor league baseball team at the Carnesville Ballpark, Lavonia has something for everyone. Don't miss out on the chance to build your career in this dynamic and charming community. Explore our job listings now!